As a service provider of advanced management
support in several functions and industries during almost 30 years,
we consider trust and mutual understanding as the most important
factors for success. A business relation with a lack of trust
between the customer and the supplier could never work well and do
often lead to problems.
A postulate is that we always process information
from or about our customers as confidential information and
therefore something, we never use in other situations. Since it is
impossible to commend a thing like trust, it is necessary to take
the necessary steps and of course behave to establish a trustful
relation.
Our experience is that this is extra important in
the beginning of a new customer relation that the customer
satisfaction is high and that the delivery is what the customer
expected. For many years ago, we began to use introduction
offerings for new customers to make it easier for them to develop
their own opinion about us and our services. When we negotiate
comprehensive assignments and the customers are truly interested in
our services and us, we can also offer some services free. Mainly
to give customers a better opportunity to see for themselves what
we are and how we work. This special free service in combination
with some references from our old customers, usually give the new
customer the information they need, and could therefore decide how
to do.
In some situations, we also offer quality related
guaranties where the pricing on the service offered depends on the
outcome of customer satisfaction evaluations. Today a majority of
our customers are repeat business clients and our ambition is to
develop long-term relations with all our
customers.
